Returns & Refunds
If you are not completely satisfied with the quality of the product you purchase from us you may return it within 7 days of the receiving date, for a full refund for the price of the product. All expenses associated with returns are the responsibility of the customer. If you have made the wrong choice or have changed your mind, please contact us to negotiate a satisfactory solution. We'll do our best to come to an agreeable resolution but wish to note that all our products are hand made and custom so, unlike shoes or t-shirts, returns usually end up discarded and not resold.
We do our best to match the colours of our frames, mats and other products on our site to their real life counterparts. Whilst we use calibrated devices and monitors, not all home devices and computers will be calibrated to the correct colours. Thus we cannot be held responsible for minor variations in colours when compared to your device. If there are major variations or issues please send through a picture and we'll assess it in further detail.
Damaged Goods
Naturally, when shipping fragile items there is always a chance of damage in transit. We've estimated this to be at around 2-3% on average. If you do receive any items you believed to have been damaged in transit, please get in touch with us as soon as possible. We'll do our best to rectify any issues you may have.
Our priority is to keep you happy and hanging beautiful frames and art on your walls. If it means a refund, exchange, credit or repairs are needed as a result of damage in transit, we will be happy to help out.
We do not recommend glass. The clear acrylic is durable and travels to any destination without the risk of breakage. Once it is in the frame there is no visible difference between the acrylic and clear glass. Our acrylic is high quality and will not distort or become cloudy. It also provides UV resistance for extra protection from fading!
Your satisfaction is important to us, if you run into any problems at all with our products or transit, please let us know and we'll always work something out.
Colour Variations
Certain materials (such as frames, backing boards and mat boards) may vary in colour over time based on environmental factors when displayed and changes in our suppliers material manufacturing processes/sourcing. Based on these reasons we cannot guarantee that the colours of products ordered at different times will be identical. If you would like to confirm this with us or if you face an issue please contact us to discuss.
Please note that raw and stained timber products have variations within the same batches. It is part of the appeal to having a natural product, but we must note that the these materials will always have colour and grain variations.
